This week I will tell you something about the SalesForce.com (SF) platform and the SF developer training my colleagues and I received. SF is a cloud based CRM (Customer Relationship Management) system and is leader in CRM system market. The system comes with a lot of out of the box functionality and is therefore relatively easy to setup.
First I was surprised that IBM was going to train us on how to develop a competitive CRM system, because IBM also has there own CRM systems. But as a Service Center we like to offer our clients a complete solution and SF is the biggest player out there. I don’t want to bore you with a lot of technical information concerning SF and rather tell you something about the training we received.
In our third week of working at the ISC Groningen we received a SF developer training. The training took place in the IBM office in Frankfurt and so our first business/education trip became reality. Not knowing what to expect we arrived at one of the IBM offices in Frankfurt, where we were introduced to our trainer, Rob Goodman. Rob is an independent SF consultant and was going to teach us the ins and outs of the SF System. Together with colleagues from the UK, Denmark, Sweden and Germany our SF training kicked off.
What started as a sales pitch, (Rob Goodman was clearly very passionate about SF) soon turned in to a nice introduction of the SF system. I was surprised about the ease of use and about what could be accomplished with just point and click. The following days we explored almost all the areas of the SF system and at the end of the week we felt confident that we could pass the developer exam and become certified SF developers.
Next to the knowledge and skills we gained during the training we also improved as a team. In our spare time we visited the great city center of Frankfurt and really got to know each other. The World cup was still in the group phase (the Netherlands just crushed Spain) and we watched several matches on one of the many terraces Frankfurt has.
Overall it was a good week!! We learned a great deal about SF and had a lot of fun in the meantime.